Tech Care
About this guide
What is a Digital Security Helpline for Civil Society?
Why this guide
How to Use This Guide
Additional resources
Explore
1.
Design Your Framework
1.1 Define Your Constituency
1.2 Analyse Your Constituency's Needs
1.3 Define Your Mission
1.4 Define Your Setting
1.5 Define Your Core Services
1.6 Communicating with your Constituency
1.7 Define Your Policies
2.
Make a Realistic Plan
2.1 Create a Budget
2.2 Decide How Your DSHCS Will Get Funded
2.3 Office and Physical Security
2.4 Network Security
2.5 Infrastructure and Tooling
2.6. Team Management
3.
Incident Handling Process
3.1 Preparation
3.2 Detection and Analysis
3.3 Containment, Eradication and Recovery
3.4 Post-Incident Activity
3.5 Documentation of Procedures
4.
Beyond Your Team: Networking and Quality Assurance
4.1 Create and Nourish Your Network of Partners
4.2 Referrals
4.3 Threat Information Sharing
4.4 Quality Assurance
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Tech Care
A step-by-step guide to providing digital support for civil society
1
Design Your Framework
2
Make a Realistic Plan
3
Beyond Your Team: Networking and Quality Assurance
4
Incident Handling Process
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